Investors Abandon Netflix Amid Subscriber Losses

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Perhaps Mr. Hastings needs to adapt the Peak/End rule to WOW back customers?

Good coverage by the WSJ.com http://online.wsj.com/article/SB10001424052970204777904576652952632117630.html?mod=WSJ_article_forsub
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Author: Dean Crutchfield

Builds Brands and Fixes Them When Broken

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