CNBC: How Should United Handle the Public Outrage?

…Wow, what a sight. When news and social media burst like this you need to be on your game with a plan. Does United have one? Is its response defensive?

Here’s how I think United need to react but it might be too late. I shared my POV on CNBC Power Lunch: http://video.cnbc.com/gallery/?video=3000608987