8 Tips to Success in PR by Rick Rice

8 Tips to Success in PR

Posted: 24 Aug 2012 07:24 AM PDT

These 8 tips to succeeding in PR are about more than writing well or liking to work with people—public relations is really all about selling. And it’s also about solving problems, understanding your clients’ businesses and many, many other things.

One of the reasons I opted to get a degree in public relations (and yes, it is a Bachelor of Science degree) is because I didn’t want to follow in my successful father’s footsteps. He was a salesman (or as he liked to call himself, a peddler), and I wasn’t the least bit interested in sales as a career path. And, while I was getting that degree, nobody disillusioned me that I was starting a career in sales. That quickly changed.

In PR, Selling is Everything!

For better or worse, it didn’t take long after stepping into my first job to figure out that selling is just about everything in PR. I may not sell valves and regulators as my dad did, but I’m always peddling ideas, concepts and sometimes, even products. You can talk about convincing or persuading all you want, but trust me: when you accept that a job in PR is a job in sales, you’re going to move your career ahead much faster.

Selling is Solving Problems

My dad was a very successful salesman and eventually owned the company. He always gave some credit for that to a Dale Carnegie course he took when he moved from being an engineer to being a sales engineer. He said it taught him that selling was about satisfying people’s needs. When I asked him what the keys to success were, he said it boiled down to much more than just knowing your product better than anyone else.

He told me it doesn’t matter how great your product is. If it doesn’t solve your customers’ needs and let them sleep soundly at night after buying it, then you can’t sell it. He said his job was really understanding the needs of his customers and finding ways to satisfy them.

Great PR Requires Understanding Your Clients

Dad and I talked a lot about this. As a salesman, in addition to solving problems for his clients, it was also his job to understand his customers’ different plants and processes at least as well as they did. Beyond that, he had to know what  constituted a win for each of them. He had to make sure that all the links in the chain on his side of a transaction were in place to deliver not just the product, but winning experiences for his customers.

You need to study and understand the space your customers live and breathe in. Who do they compete with for support within their organization? If you’re a consultant, you need to do that analysis for each and every client. You can’t give good advice or create winning scenarios if you don’t understand the competition in every area. And no, you don’t need an MBA to get a grasp on the competitive environment. Here are some great tips on how to collect this information.

A Career in PR is a Career in Sales

If you’re going to be successful in PR, you need to create winning experiences for your customers. You have to figure out what they and their organization need. You also need to understand what they’re really looking for—and how to deliver it. In between, you need to know what everyone in the delivery chain needs—reporters, bloggers and thought leaders, to name a few—to help you get the win for your client.

Money Makes the World Go ‘Round

When you opt for a career in PR, you also have to understand what makes every organization run is money. I think everyone in business (not only PR pros) should know how to read income and cash flow statements and understand a balance sheet. If you don’t, read a book or take a basic accounting class. Money is what matters even for charitable organizations and the bottom line is what most executives really care about. You should, too.

Whether you’re an employee or a consultant, you should know the financial condition of the organizations you work for and with. Yes, I know that is math and numbers. Get over it. You can’t avoid it. I don’t understand algebra to this day, but I can pretty reliably tell you if an organization is winning or losing based on those three financial documents. That’s how the people who matter most keep score, and so should you.

PR is Also Psychology

There is also a bit of psychology necessary when you’re a PR professional. If you’re smart, you’ll learn about basic human motivations and apply them to the organizations you work with. Observe what motivates them and how others respond. Bottom line—if you don’t know what keeps the people important to the organization up at night, you can’t really sell them anything. People buy or support something based on how they think that choice will make them feel about themselves. You have to make them feel good about choosing you.

Lawyers Are Your Friends

Some of the smartest decisions I’ve ever made or advised my clients to make were the result of understanding legal issues and preventing problems from happening as a result. When you’re offering PR advice to clients, make sure you have some understanding of the legal issues that can come into play in terms of what could come back to bite you or the organizations you work with. Make friends with the attorneys. Ask smart questions. Lawyers will respect you if you respect them and their function. And, trust me. It’s a good idea to know the legal team before you find yourself in a fast-moving crisis situation. That’s why I always ask for a briefing from the legal department when starting a new assignment. It’s just good business.

Respect the Reporters

Lastly, if you’re going to be in PR, it’s critical you understand and respect reporters and others who can influence the outcome of an assignment. They’re not there to serve your purpose. They have their own jobs that are tough enough. Know why your message is important to them and the people they serve. And tell them that. Don’t beat around the bush and dance around words. Shoot straight with them and respect their time, brainpower and obligations and they’ll typically do the same for you.

There you have my tips for success in PR. These are just some basics you need to know. Success in public relations is so much more than a good writer. Knowing how to create and execute a great campaign is entry level for this business.

I’ve said it before. Being a successful PR person means being one of the best-informed and most curious people in the room. You have to show a willingness to learn, an ability to listen and an understanding that PR is really all about selling something to someone.

What do you think? What would you add to this list?

RTRViews – Respect for Public Relations?

Burson Bust
Burson Bust (Photo credit: Bart Heird)

Timely need for a POV like this one from Rick. Reputation, reputation oh….?

I’m sharing some of the items I’ve been reading while wondering if those of us in public relations are ever really going to do the things necessary to get the respect most people in this business deserve.

I’ve said that I don’t think we need a new definition of what we do, but you should check out what Harold Burson, co-founder of Burson Marstellar had to say a year before the new definition was revealed and just after:

Public Relations Defined – Harold Burson’s Blog 4/20/2011

A “Modern’ Definition of Public Relations? Why? – Harold Burson’s Blog 3/5/2012

I also think that Paul Holmes of the Holmes Report makes quite a bit of sense in this essay.

What Is A Public Relations Consultancy?

One of the big points both Burson and Holmes are making is that we’ve gotten too caught up in our push to publish a story at the expense of being consultants and business advisors to the organizations we work for. Telling the story is only part of what public relations needs to become again.

Jack Martin, global chairman and CEO of Hill+Knowlton Strategies makes that point in his Fifth Seat Philosophy that the Holmes Report quoted in this article:

 “When faced with significant strategic decisions, companies traditionally turn to four advisors: legal counsel, investment bankers, management consultants and forensic accountants,” the firm’s website explained. “Each is trusted to review their area of expertise, but none factor public trust into their final analysis. We fill a Fifth Seat in your boardroom, helping transform your corporate reputation into competitive advantage.”

All of these are making me think about what we should be doing differently. Sure, we’ve got people in this business who don’t live up to high standards, but what profession doesn’t? Step up and throw the first stone if you think you work in one that doesn’t make mistakes… Most of us, however, work very hard at doing the job right. But we need to work on our industry’s reputation.

Before I post more of my ideas, what do you think?

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